lovejil Privacy Policy

lovejil ("we", "us", "our") operates the lovejil online casino and sports betting platform at lovejil.net (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and engages with our Platform, particularly Filipino players whose data is governed by Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.

This Privacy Policy explains in clear and plain English what personal information lovejil collects about you, why we collect it, how we use and safeguard it, under what circumstances we share it, and the rights you have in relation to your own personal data. It applies to all players, visitors, and users who access the lovejil Platform, whether via desktop browser, mobile browser, or any other interface.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the lovejil Platform immediately. Questions or concerns about this policy may be directed to our Privacy Officer at [email protected].

lovejil collects only the personal data that is necessary for the legitimate operation of the Platform, regulatory compliance, and the delivery of a safe and enjoyable gaming experience for Filipino players. The categories of personal data we may collect include:

We do not intentionally collect sensitive personal information such as health data, religious beliefs, or political affiliations unless it is directly required for a specific regulatory compliance purpose, in which case explicit consent will be sought.

lovejil collects personal data through the following channels and methods:

• Direct Registration: When you create a lovejil account, you voluntarily provide your name, email address, date of birth, mobile number, and residential location.
• KYC Verification: When you submit identity documents and proof of payment methods as part of the account verification process.
• Financial Transactions: When you make deposits or request withdrawals via GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, USDT TRC20, or Coins.ph, transaction data is recorded.
• Platform Interaction: Automatically via cookies, server logs, and session tracking technologies as you navigate and play on the lovejil Platform.
• Customer Support: When you contact our support team via live chat or email, the content of those interactions is recorded for quality assurance and compliance purposes.
• Third-Party Sources: In limited circumstances, lovejil may receive data about you from identity verification services, fraud prevention databases, or PAGCOR-related regulatory systems, strictly for compliance purposes.

lovejil uses the personal data we collect for the following specific and legitimate purposes:

• Account Management: Creating, maintaining, and administering your lovejil player account, including processing login and session management.
• Identity and Age Verification: Confirming that you meet the 21+ age requirement mandated under Philippine gaming regulations and completing KYC verification as required by PAGCOR.
• Payment Processing: Facilitating deposits and withdrawals through your chosen payment method, and reconciling transaction records.
• Regulatory Compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, administering self-exclusion and deposit limit tools, and complying with responsible gaming obligations.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, Platform performance, and user experience for Filipino players.
• Marketing Communications: Sending you promotional offers, bonus notifications, and Platform updates by email or in-Platform messages — only where you have provided explicit consent or where such communications are permitted under applicable law. You may opt out at any time.

Under the Data Privacy Act of 2012, lovejil is required to have a lawful basis for each instance of personal data processing. The legal bases upon which lovejil relies are:

• Contractual Necessity: Processing that is necessary to fulfil our contractual obligations to you under the lovejil Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and National Privacy Commission directives.
• Legitimate Interests: Processing carried out for lovejil's legitimate business interests — such as fraud prevention, Platform security, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

lovejil does not engage in automated decision-making or profiling that produces significant legal effects on individual players without human oversight and the opportunity to contest such decisions.

lovejil does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your personal data with the following categories of recipients under strictly controlled conditions:

• PAGCOR and Regulatory Authorities: lovejil is obligated to report certain player data and transaction information to the Philippine Amusement and Gaming Corporation and other competent regulatory bodies as required under our operating licence.
• Anti-Money Laundering Council (AMLC): Suspicious transaction reports (STRs) and covered transaction reports (CTRs) may be filed with the AMLC as required under the AMLA and its implementing rules.
• Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other payment partners receive the minimum data necessary to process your transactions securely.
• Identity Verification Services: Third-party KYC and identity verification providers may process your identity documents on lovejil's behalf, under data processing agreements that require them to maintain equivalent data protection standards.
• IT and Security Service Providers: Cloud infrastructure providers, cybersecurity firms, and technical support vendors who process data on our behalf under strict contractual confidentiality obligations.
• Law Enforcement: Where required by a valid court order, subpoena, or other lawful request from Philippine law enforcement authorities.

lovejil retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply as general guidelines:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with lovejil's data disposal procedures. Anonymised data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.

The lovejil Platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather anonymised usage analytics. A cookie is a small text file placed on your device when you visit the Platform.

lovejil uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players use the lovejil Platform — such as pages visited, session duration, and game interactions — to improve Platform performance and content relevance. No individual player is identifiable from this data.
• Preference Cookies: Remember your settings and preferences such as language selection, game category filters, and responsible gaming tool configurations.
• Security Cookies: Used to detect and prevent fraudulent activity, identify suspicious login patterns, and protect the integrity of player accounts.

lovejil does not use third-party advertising cookies or allow third-party advertisers to place cookies on the Platform. You may manage cookie preferences through your browser settings, though disabling essential cookies may impair Platform functionality. For more details, please contact [email protected].

lovejil takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and the lovejil Platform is encrypted using TLS 1.2 or higher. Stored personal data and financial records are encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised lovejil personnel who require it for their specific job function. Role-based access controls and multi-factor authentication are enforced for all staff with access to player data systems.
• Intrusion Detection: lovejil deploys real-time intrusion detection and prevention systems (IDS/IPS) to monitor for and respond to potential security threats.
• Regular Security Audits: The lovejil Platform undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Staff Training: All lovejil staff who handle personal data receive regular training on data protection obligations, security awareness, and privacy best practices.
• Incident Response: In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, lovejil will notify the National Privacy Commission and affected players within the timeframes required under the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to the personal data lovejil holds about you:

• Right to be Informed: You have the right to be told what personal data lovejil collects about you, how it is used, and who it is shared with — as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal data lovejil holds about you. We will provide this within a reasonable period, subject to identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lovejil's legal retention obligations under PAGCOR regulations and the AMLA.
• Right to Object: You may object to lovejil's processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where lovejil relies on legitimate interests as its legal basis.
• Right to Data Portability: You may request that lovejil provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to File a Complaint: If you believe lovejil has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within 3 business days and provide a substantive response within 30 days, or such shorter period as required by law.

The lovejil Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. lovejil does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory component of the lovejil KYC process. All players are required to confirm their date of birth during registration and to submit government-issued photo identification that confirms they meet the 21+ age requirement before withdrawals are processed.

If lovejil discovers or is notified that an individual under the age of 21 has registered on the Platform, we will immediately:

• Suspend and close the account.
• Delete all personal data associated with the account, to the extent consistent with our legal obligations.
• Return any real-money deposits in accordance with applicable regulatory requirements.
• Void any bonuses, winnings, or promotional credits associated with the account.

If you are a parent or guardian and believe your child may have accessed the lovejil Platform, please contact us immediately at [email protected] so we can take prompt corrective action.

The lovejil Platform may contain references to game providers, payment service partners, and other third-party services that operate under their own distinct privacy policies. lovejil does not control the privacy practices of these third parties and is not responsible for the content or privacy policies of any external websites or services.

When you interact with third-party payment platforms such as GCash or Maya to make a deposit or withdrawal, you are also subject to the privacy policies and terms of service of those respective providers. lovejil recommends that you review the privacy practices of any third-party service you use in connection with your lovejil account.

This Privacy Policy applies solely to the lovejil Platform and the personal data collected and processed by lovejil directly.

lovejil reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable Philippine law or PAGCOR regulations, or improvements to the lovejil Platform.

When material changes are made, lovejil will notify registered players by publishing a prominent notice on the Platform and, where reasonably practicable, by sending an email notification to the address associated with your lovejil account. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Your continued use of the lovejil Platform following notification of a revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the revised Privacy Policy, you should close your lovejil account and discontinue use of the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lovejil handles your personal data, please contact our Privacy Officer through the following channels:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on the lovejil Platform — ask to be connected to the Privacy Officer for complex data enquiries
• Response Time: lovejil aims to acknowledge all privacy-related enquiries within 3 business days and to provide a full written response within 30 days

If you are not satisfied with lovejil's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC can be reached through their official website at privacy.gov.ph.

lovejil values your trust and takes every data privacy concern seriously. Our Filipino-English speaking support agents are available around the clock to help with any questions about your data or this Privacy Policy.